HP LaserJet 3100 All in One Printer series Help

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HP LaserJ

et 3100 Pr

oduct User's Guide

*C3948-90970*

*C3948-90970*

C3948-90970

Copyright© 1998
Hewlett-Packard Co.
Printed in Germany 4/98

Manual Part No.
C3948-90970

Product User's Guide

English

Printed on
Recycled Paper

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EN

1

Take a look at all HP Support has to offer.

Thank you for your purchase. Along with your product, you receive a variety of support
services from Hewlett-Packard and our support partners designed to give you the
results you need, quickly and professionally.

Online Services: for 24-
hour access to information
over your modem, we
suggest these services.

World Wide Web URL - Printer drivers, updated HP printer software, plus
product and support information may be obtained from the following URLs:
in the U.S.:

http://www.hp.com

in Europe:

http://www2.hp.com

For information specific to
the HP LaserJet 3100 product:

http://www.hp.com/support/lj3100/

HP Bulletin Board Service - Our electronic download service provides
convenient access to HP printer drivers, updated HP printer software, product
information, and troubleshooting hints. Set your communications software to
N,8,1 and use the appropriate number below:
Australia:

(61) (3) 9890-0276

Denmark:

45 (0)45 991 905

Finland:

358 (0)9 887 221 251

the Netherlands:

31 (0)495 546909

Norway:

47 22 735697

U.S. and Canada:

(1) (208) 344-1691

United Kingdom:

44 (0)1344 360 880

Other European Bulletin Board Service numbers are listed at
http:www2.hp.com.

America Online - America Online/Bertelsmann is available in the U.S.,
France, Germany, and the U.K. - Printer drivers, updated HP printer software,
and support documentation are available to help answer your questions about
HP products. Use Keyword HP to start your tour or call (1) (800) 827-6364
preferred customer #1118 to subscribe. In Europe, call the appropriate
number below:
France:

++353 1 704 90 00

Germany:

0180 531 31 64

United Kingdom:

0800 279 1234

CompuServe - Printer drivers, updated HP printer software, and interactive
sharing of technical information with other members is available on
CompuServe’s HP User’s forums (GO HP), or call (1) (800) 524-3388 and ask
for representative #51 to subscribe. (CompuServe is also available in the
U.K., France, and Germany.)

Obtaining Software
Utilities and Electronic
Information for U.S. and
Canada:

Phone:

Mail:

(1) (303) 739-4009

Hewlett-Packard Co.

Fax:

P.O. Box 2001

(1) (303) 739-4143

Denver, CO 80040-2001 USA

For Australia:

Call (61) (2) 565-6099.

For European English:

Call (44) (142) 986-5511.

HP Direct Ordering for
Accessories and Supplies:

Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-3154 (Canada).

HP Support Assistant
compact disc:

This support tool offers a comprehensive online information system designed
to provide technical and product information on HP products. To subscribe to
this quarterly service in the U.S. or Canada, call (1) (800) 457-1762.

HP Service Information:

To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or
(1) (800) 387-3154 (Canada).

HP Service Agreements:

Call (1) (800) 835-4747 (U.S.) or (1) (800) 268-1221 (Canada).

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2

EN

Customer Support Options Worldwide

In addition to the phone numbers listed below, the service and support chapter of this
manual contains worldwide sales and service addresses and phone numbers for
countries not listed here.

HP FIRST: HP FIRST is a free, automated fax retrieval service that is available to end users and resellers
24 hours per day, 7 days per week. HP FIRST Fax will deliver detailed troubleshooting information on
common software and troubleshooting tips for your HP product. Call from any Touch Tone phone and
request up to three documents per call. These documents will be sent to the fax of your choice.

Australia

(61) (3) 9272-2627

Germany

(49) (13) 081-0061

Canada

(1) (800) 333-1917

Netherlands

(31) (20) 0800-222420

Denmark

(45) 8001-0453

Norway

(47) 800-11319

English (outside U.K.)

(31) (20) 681-5792

Sweden

(46) (2) 079-5743

Finland

(358) (9) 0800-13134

United Kingdom

(44) (134) 0800-960271

France

(33) (146) 0800-905900

United States

(1) (800) 333-1917

Customer Support &
Product Repair
Assistance for the U.S.
and Canada:

Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm and 9 am
to 4 pm Saturday (Mountain Time)

free of charge during the Warranty Period.

However, your standard long-distance phone charges still apply. Have your
serial number ready when calling.

(See the warranty
chapter of this manual
for additional product
repair information.)

Post-warranty telephone assistance is available to answer your product
questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1)
(800) 999-1148 ($25* per call, Visa or Master Card, U.S. and Canada)
Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm
(Mountain Time).

Charges begin only when you connect with a support

technician. *Prices subject to change.

European Customer Support Center Language and In-Country Options Available

Open Monday through Friday 8:30-18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.

English

U.K.: (44) (171) 512-5202
International: (44) (171) 512-5202

Danish

Denmark: (45) 3929-4099

Dutch

Belgium: (32) (2) 626-8806
Netherlands: (31) (20) 606-8751

Finnish

Finland: (358) (9) 0203-47288

French

France: (33) (45) 043-9853

German

Germany: (49) (180) 525-8143

Norwegian

Norway: (47) 2211-6299

Swedish

Sweden: (46) (8) 619-2170

Australia Support

If you require telephone support, call the number below. If you require additional product repair services,
see the Worldwide Sales and Service Offices in appendix B.

Australia

(61) (3) 272-8000

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HP LaserJet 3100 Product

User Guide

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Copyright Information

©

1998 Hewlett-Packard

Company

All Rights Reserved.
Reproduction, adaptations, or
translation without prior written
permission is prohibited except
as allowed under copyright
laws.

Part Number: C3948-90970

First Edition, April 1998

Warranty

The information contained in
this document is subject to
change without notice.

Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A
PARTICULAR PURPOSE

Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.

NOTICE TO U.S.
GOVERNMENT USERS:
RESTRICTED RIGHTS
COMMERCIAL COMPUTER
SOFTWARE: “Use, duplication,
or disclosure by the
Government is subject to
restrictions as set forth in
subparagraph (c)(1)(ii) of the
Rights in Technical Data Clause
at DFARS 52.227-7013.

Material scanned by this
product may be protected by
governmental laws and other
regulations, such as copyright
laws. The customer is solely
responsible for complying with
all such laws and regulations.

Trademark Credits

JetSuite is a trademark of
JetFax, Inc.
Microsoft, Windows, and MS-
DOS are U.S. registered
trademarks of Microsoft
Corporation.

E

NERGY

S

TAR is a U.S.

registered service mark of the
U.S. EPA.
CompuServe is a trademark of
CompuServe, Inc.
All other products mentioned
herein may be trademarks of
their respective companies.

This product is
approved for use in the
United Kingdom Only.

Local country laws may prohibit
the use of this product outside
of the United Kingdom. It is
strictly forbidden by law in most
countries to connect
nonapproved
telecommunications equipment
(fax machines) to public
telephone networks.

Safety Information

Always follow basic safety
precautions when using this
product to reduce risk of injury
from fire or electric shock.

1

Read and understand all
instructions in the user
guide.

WARNING!

Potential Shock Hazard

2

Use only a grounded
electrical outlet when
connecting the HP
LaserJet 3100 to a power
source. If you don’t know
whether the outlet is
grounded, check with a
qualified electrician.

3

Do not touch the contacts
on the end of the
telephone cord or any of
the sockets on the HP
LaserJet 3100. Replace
damaged cords
immediately.

4

Never install telephone
wiring during a lightning
storm.

5

Observe all warnings and
instructions marked on the
product.

6

Unplug this product from
wall outlets and telephone
jacks before cleaning.

7

Do not install or use this
product near water or
when you are wet.

8

Install the product
securely on a stable
surface.

9

Install the product in a
protected location where
no one can step on or trip
over the line cord and the
line cord will not be
damaged.

10

If the product does not
operate normally, see the
troubleshooting chapter.

11

Refer all servicing
questions to qualified
personnel.

Information regarding FCC
Class B, Parts 15 and 68
requirements can be found in
appendix A.

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EN