Returning the unit
When shipping equipment, HP recommends insuring it. Also, include
a copy of your proof of purchase. Please also fill out the Service
information Form below to ensure the most accurate repairs.
Shipping damage as a result of inadequate packaging is the customer’s
responsibility. See “Repackaging Guidelines” below.
For technical support assistance regarding the unit within the one-
year warranty period, see the support pages at the front of this
Remove and retain the toner cartridge.
If possible, print a self-test page (see “Printing a self-test report”
in chapter 8) before you turn off the unit and send the self-test
report with the unit.
Include the completed copy of the Service information form
below. Note on the form which items were returned.
Use the original shipping container and packaging materials, if
Include samples that illustrate the problems you are having, if
Include 5 sheets of the paper or other media you are having
trouble printing, scanning, faxing, or copying.
256 B Service and Support Information