Basic troubleshooting steps
If the HP LaserJet 3100 product doesn’t work properly, first check the
following:
●
The Ready (green) light is on and not blinking. If the Error
(yellow) light is on, check the control panel display for a message.
●
No error messages are displayed on the computer screen or the
HP LaserJet 3100 product’s control panel display.
●
The power cord is securely connected to the HP LaserJet 3100
product and plugged into a live electrical outlet.
●
The parallel cable between the HP LaserJet 3100 product and
the computer is connected securely.
●
The telephone cord between the HP LaserJet 3100 product and
the wall is securely connected.
●
Too many programs were open when trying to do a task. Try
closing other programs not in use or restarting the computer
before retrying the task.
●
The parallel cable is functioning properly. To check, try
connecting a different size C parallel cable.
●
Paper is in the paper input bin.
Most answers for software-related issues are in the online help. See
this chapter for basic printing, scanning, and PC faxing help topics,
then see the online help.
178 9 Troubleshooting and Maintenance
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